As of 2016 the Gliffy MS Word app is no longer supported. Gliffy will be disabling the MS Word Plugin 2013 in the coming months. Users can obtain higher quality images from exporting directly from Gliffy Online (paid accounts only) and inserting their diagram images into their Word documents. The current Word plugin does not support high-resolution images.
If you have further questions, please email firstname.lastname@example.org.