How To Submit A Support Ticket

How do I submit a support request to Gliffy? 

Before submitting your request, first search our for the answer to your question.

If you cannot locate the answer there, please email or start a new ticket here.

What information should I include? 

For the fastest response to your inquiry, please be sure to include the following in your request: 

  • Submit the request from the email address associated with your account.
  • Provide your browser and OS information. If you do not know what these are, click here to find out
  • Please provide a detailed description including exact repro steps and/or screenshots. 


What is your turnaround time? 

When you make a support request to Gliffy, we will respond to your request no more than 1 business day from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience! Providing the information requested above in your initial correspondence will speed up response times.

Gliffy support hours are Monday-Friday, 8AM-5PM EST. Gliffy is closed on major US holidays.



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