How do I submit a support request to Gliffy?
Before submitting your request, first search our help.gliffy.com for the answer to your question.
If you cannot locate the answer there, please email email@example.com or start a new ticket here.
What information should I include?
For the fastest response to your inquiry, please be sure to include the following in your request:
- Submit the request from the email address associated with your account.
- Provide your browser and OS information. If you do not know what these are, click here to find out.
- Please provide a detailed description including exact repro steps and/or screenshots.
What is your turnaround time?
When you make a support request to Gliffy, we will respond to your request no more than 1 business day from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience! Providing the information requested above in your initial correspondence will speed up response times.
Gliffy support hours are Monday-Friday, 8AM-5PM EST. Gliffy is closed on major US holidays.