Some customers have reported seeing this dialog:
Instead of the standard Gliffy Macro Dialog (aka. Start Screen):
We've discovered that when certain system plugins are disabled, Gliffy will exhibit this problem. This occurs when the 'jira-connector' and 'Jira Macros' plugins have been removed or disabled:
Please make sure that these plugins are installed and enabled. If they aren't installed, please download the "Jira Macros" plugin here:
https://marketplace.atlassian.com/plugins/confluence.extra.jira
This should bring back the standard Gliffy Macro Dialog
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