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Gliffy Diagrams for Confluence FAQ

Contents

General Questions

How do I....

Licensing and pricing


General


What is the Gliffy Confluence Plugin?

The Gliffy Plugin for Confluence enables you to create and edit diagrams from within the popular enterprise wiki, Confluence. The Gliffy Plugin is tightly integrated with Confluence so you can use the powerful diagramming capabilities of Gliffy seamlessly through your wiki.

Where is my data stored?

New diagrams are added as attachments to pages. This means that all of your data is stored in the same manner as any other content in your wiki. If you have backup procedures and network security setup for Confluence, all of these configurations will automatically apply to any Gliffy diagrams you create.

How hard is it to install the the Gliffy Confluence Plugin?

Installing the Gliffy Plugin for Confluence is quite easy! We have easy to follow instructions in our User Manual

Do you have documentation?

Yes! Please refer to our detailed user manual.


How do I....


Link to diagrams attached to other pages?

Please see this article in the User Manual

Remove the Add Diagram link?

You must have Administrative access to remove the Add Diagram link. On the Administration>Plugins page, select Gliffy Plugin. Disable the module with the title - "Web Item to show Add Diagram link".

Search for a diagram in Confluence?

Whether you use the global search or just search within a single Confluence wiki, Gliffy diagrams will appear in your search results. You’ll see a thumbnail of the diagram and a link back to the attachments page where that diagram was created. Confluence gives more information on how to search here

You can narrow any Confluence search to just your Gliffy diagrams with Confluence search syntax.

Every Gliffy diagram is tagged with com.gliffy.core.integration.confluence.isGliffyDoc. In order to search for just that index field, you need to set that field to true. If you wanted your search results to display every diagram in your Confluence instance, you would enter the following in the global search field:

com.gliffy.core.integration.confluence.isGliffyDoc:true


To search for diagrams containing a particular keyword, just add it to your search parameters. For example, if you wanted to search for a Gliffy diagram containing the word “peanut,” you would enter the following into the global search:

com.gliffy.core.integration.confluence.isGliffyDoc:true peanut

Find Documentation for Using Gliffy Confluence Plugin?

You will find in depth documentation for using the Gliffy Confluence Plugin in our Gliffy User Manual.

 


Licensing and Pricing


For users of Atlassian OnDemand/Cloud, please see:
Purchasing Gliffy as an Add-on to Atlassian's OnDemand 

How much does it cost?

Please refer to the Gliffy Confluence Plugin licensing page in the Atlassian Marketplace. 

Do I get updates as you make improvements?

When you purchase a license, you are entitled to one year of software maintenance (product updates and support). You can renew maintenance after 12 months at 50% of the original purchase price.

When does my software maintenance start?

Our policy is consistent with Atlassian's.

  • New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.
  • Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
  • Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

What happens when my maintenance period expires? 

When you initially purchase our plugin, you have maintenance & support for a year from purchase date. During this time, you will have access to all of Gliffy's updates and new releases. You can get an idea of how often we improve our plugin and release here.

If your license has expired and you do not renew, you will no longer have access to any new updates/releases. You will however retain full functionality of the Gliffy plugin version you are running after expiration. However, functionality may change depending if your Gliffy version is no longer being supported by us or if you Gliffy version is no longer compatible with your Confluence version. You can view Atlassian's End of Life Policy here

What happens when I disable or unsubscribe from Gliffy for Confluence?

Unsubscribing from Gliffy for Confluence results in different behavior between Gliffy for Confluence Cloud and Gliffy for Confluence Server. In both cases, the following is applicable:

  • Diagram files (both the .GLIFFY and .PNG) remain within the specific pages and spaces in which they were created, as diagrams are treated as attachments by Confluence
  • Diagram images (.PNG files) will still be viewable as images, and are snapshots of the most recent version of the associated diagrams

In the event the Gliffy license is no longer valid, but Gliffy is still installed, diagrams will function normally. You will still be able to view diagrams, however without a valid license, you will no longer be able to edit diagrams any longer.

Completely removing Gliffy will cause diagrams to no longer display, as this disables the macros associated with Gliffy diagrams. Gliffy software must still be installed for macros to function properly. If the software is removed, you can simply add the associated .PNG file to the page as an image, which would allow the diagram's latest state to be viewable.

Do I need an additional license for each CPU running Confluence, or each Confluence installation?

Pricing is on a per node basis. For example, if you have two installations of Confluence, and you wish to run the Gliffy Plugin for Confluence in both, you need to purchase two licenses. If you plan to run clustered Confluence, you need to purchase additional node licenses from Atlassian.

What kind of support do you offer?

Which versions of Confluence do you actively support?

Gliffy supports all versions of Confluence that Atlassian currently supports. You can view the versions they currently support here: https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html  

Which versions of Confluence support the HTML5 Viewer?

The HTML5 viewer for the Gliffy Confluence Plugin is only available on Confluence 4 and above.

Which versions of Java do you support?

Gliffy supports all versions of Java that Atlassian currently supports. You can view the versions they currently support here: https://confluence.atlassian.com/display/DOC/Supported+Platforms

*Note: This is for the newest version of Confluence. If you are using an older version, make sure that the version of Java you are using matches what Atlassian indicates for that particular version 

I have a 500-user Confluence license, but I believe only 25 users will run Gliffy. Can I get a 25-user Gliffy license?

The short answer is that your Confluence license level has to match your Gliffy Confluence Plugin license level as designated by Atlassian. There is a discussion on this topic in the forums.

Can I try the Plugin before I buy it?

Yes! When you download and install the Plugin, a 30-day free trial is automatically initiated.

What happens when the free trial ends?

You'll still be able to view the diagrams you already created, but you wont be able to edit them. You will not be able to create additional diagrams. To extend your trial, please follow the instructions listed under Pricing->Can I extend my free trial? https://marketplace.atlassian.com/plugins/com.gliffy.integration.confluence/server/pricing  

Where do I enter the Gliffy license information?

You must have Administrator access to Confluence to enter license information. You will find the Gliffy License page by browsing to Administration>Gliffy Plugin Admin.

 

Our legal team wants to make revisions to your EULA. Can you accommodate our changes?

Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. The legal and management costs related to accommodating multiple EULA agreements, reviewing amendments or signing outside legal agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.

We would like to use Gliffy for our Open Source Project. How do I get a license? 

To request a Gliffy Add-on for your Community or Open Source license, please head to the UPM in the application. Please select Gliffy and click buy. You will then be directed to Atlassian's online order form, the add-on will appear in your cart and will show a $0 cost. 

This order will be flagged for approval by the Atlassian Customer Advocates and will take in 1-3 business days to process.

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15 Comments

  • 0
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    Lukas Svoboda

    Sorry i meant "Edit Diagram | Full Size"

  • 0
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    Keith Rockhold

    Hi Lukas,

    Thanks for using Gliffy. In the legacy versions of Gliffy/Confluence, which I believe you are running, there is not a macro code to suprress those controls. However, you can remove the Gliffy macro altogether and insert your diagram's image to perform the same function. Gliffy stores itself as attachments to the page the diagram resides on as two files. One file is an XML file with instructions on how to build the diagram, the other is a PNG file of an image of the diagram. The wiki markup for that would be !MY_DIAGRAM.png|border=1! where MY_DIAGRAM is the name of your diagram. This image will update along with any changes to your diagram.

    In Confluence 4.x, the macro code for removing the edit link is chrome=min. You can also access this by editing the page the diagram resides on. Click the diagram and a box with a short menu of options will appear, click More. From the Additional Options window that pops-up, set Chrome to minimal.

    Thank you,

    Keith Rockhold

  • 0
    Avatar
    Lukas Svoboda

    Cool thanks for that Keith - most appreciated!

  • 0
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    Alex Iannicelli

    Does the confluence plugin access the gliffy.com servers or does it use the internal servers to edit? In other words, if our confluence server does not have access to public internet then will the plugin still work?

  • 0
    Avatar
    Keith Rockhold

    Hi Alex,

    Everything is contained within Confluence. If you have no access to the internet, it will still work.

    Thank you,

    Keith Rockhold

    Support Engineer

    keith@gliffy.com

    Gliffy Inc.

    PO Box 7775 #35255

    San Francisco, CA, 94120-7775

    877-2-Gliffy (877-245-4339)

  • 0
    Avatar
    Alex Iannicelli

    Very cool. We will give it a try. 

     

    Thanks,

    Alex

  • 0
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    Carry Megens

    We have a test and quality assurance server in our enterprise to test Confluence upgrades and plugins before production.

    Do we need a separate license or is it allowed to run such tests on the purchased license?

  • 0
    Avatar
    Keith Rockhold

    Hi Carry,

    No, your production license may be used for development and testing purposes, without affect to your production environment. 

     

    Keith Rockhold

    Support Engineer

    keith@gliffy.com

    Gliffy Inc.

    PO Box 7775 #35255

    San Francisco, CA, 94120-7775

    877-2-Gliffy (877-245-4339)

  • 0
    Avatar
    Carrie Miller

    I was working on a Gliffy diagram with the Confluence plug in on a trial basis, my company has not bought the user license and our free trial has expired. (although I have been explaining/begging that we need it!)  Is there a way that I can download the diagram so that I can continue working on it in a personal Gliffy account?

  • 0
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    Eric Chiang

    Hi Carrie,

    Gliffy diagrams are attachments to your Confluence page.  You can try to download the attachment and try importing into your Gliffy Online account.  As long as you're using a recent version of Gliffy in Confluence, this should work fine.

    Thanks,

    Eric

  • 0
    Avatar
    Keith Rockhold

    Hi Carrie,

    It depends on the version of Gliffy you are running on Confluence. In most cases you can go to the page where the diagram is attached and select Tools -> Attachments. This should take you to a list of all files attached to that page. There will be two for your diagram, one will have a file extension of ".png" and a comment of GLIFFY DIAGRAM IMAGE, the other will have no extension and will have a comment of GLIFFY DIAGRAM. Click the second one (the one without an extension)  and it will download a file to your local computer. 

    After you have this file, log into Gliffy Online. When you are first logged in, click Import file as a Template, and upload the file your downloaded from the first step.

    Thank you, 

    Keith Rockhold 

    Developer 

     

  • 0
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    Radomir Gonec

    Hi guys,

    thank you for this great plugin.

    Please could you advise how we should proceed in case of HW failure with installed productive Gliffy plugin?

    Thanks a lot!

    Radomir

  • 0
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    Marcel Richter

    Hey Guys,

    my company uses the Gliffy plug in process modeling. Currently, we are faced with the question whether we can add our "own" BPMN symbols in the sidebar?

    Thank you

    Marcel

  • 0
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    Keith Rockhold

    Hi Marcel,

    If your symbols are in jpg, gif, png or svg formats, you can drag and drop them from your computer to the editor stage to include them in your diagram. In a few weeks, we will be releasing a new version of Gliffy which will allow you to create custom shape libraries which will allow you to upload them into one place and access them throughout your Confluence installation. 

    Keith

  • 0
    Avatar
    Marcel Richter

    Ah thank you for your fast reply. Therewith there is actual no possibility, expect as images, to integrate tables in the diagrams, right?

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