Gliffy support may ask you to product a "Support Zip" to help in troubleshooting an issue.
The process may be different depending on the version of JIRA you use, but the concepts are the same:
- Turn gliffy logging to DEBUG (by setting 'com.gliffy' = DEBUG)
- Reproduce the error
- Generate a support zip
Recent versions of JIRA, allow you to modify logging dynamically via the Administration console. Please follow the instructions here:
Once you recreate the issue, please generate a support zip using the instructions here:
Older versions of JIRA may require the following instructions:
To turn on detailed logging for the Gliffy JIRA Plugin you must edit the log4j.properties.
Add the following entry at the bottom of the file:
log4j.logger.com.gliffy = INFO, console, filelog
log4j.additivity.com.gliffy = false
Then on a restart, they can go to the logging console:
And change com.gliffy to DEBUG.
Reproduce the issue, then set it back to INFO, to avoid having Gliffy fill your logs with ephemera.