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Gliffy Diagrams For JIRA FAQ

Contents

General Questions

How do I....

Licensing and pricing

 

General Questions


What is the Gliffy JIRA Plugin?

The Gliffy JIRA Plugin enables you to create and edit diagrams from within the popular bug and issue tracker, JIRA. The Gliffy Plugin is tightly integrated with JIRA so you can use the powerful diagramming capabilities of Gliffy seamlessly through your issue tracker.

Where is my data stored?

New diagrams are added as attachments to issues. This means that all of your data is stored in the same manner as any other content in JIRA. If you have backup procedures and network security setup for JIRA, all of these configurations will automatically apply to any Gliffy diagrams you create.

How hard is it to install the the Gliffy JIRA Plugin?

Installing the Gliffy Plugin for JIRA is quite easy! We have easy to follow instructions in our User Manual.

Do you have documentation?

Yes! Please refer to our detailed user manual.

 

How Do I...


Add a comment to an update to a diagram?

Available in Gliffy for JIRA plugin v3.94 and below. When you are done updating the diagram in the editor, click the File menu and select "Save & Close w/Comment": http://www.gliffy.com/user-manual/?productId=2#article_38. A dialog window will open allowing you to add a comment regarding the update. Saving the comment will return you to the issue interface with the comment added.

Find documentation for using Gliffy JIRA Plugin?

You will find in depth documentation for using the Gliffy JIRA Plugin in our Gliffy User Manual.


Licensing and Pricing


How much does it cost?

Please refer to the Gliffy JIRA Plugin licensing page.

For users of Atlassian Cloud, please see: Purchasing Gliffy as an Add-on to Atlassian Cloud

Do I get updates as you make improvements?

When you purchase a license, you are entitled to one year of software maintenance (product updates and support). You can renew maintenance after 12 months at 50% of the original purchase price.

When does my software maintenance start?

Our policy is consistent with Atlassian's.

  • New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.
  • Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
  • Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

I have a 100-user JIRA license, but I believe only 25 users will run Gliffy. Can I get a 25-user Gliffy license?

The short answer is no. The longer answer is detailed in this feature request.

What kind of support do you offer?

Which versions of JIRA do you actively support?

Gliffy supports all versions of JIRA that Atlassian currently supports. You can view the versions they currently support here: https://confluence.atlassian.com/display/Support/Atlassian+Support+End+of+Life+Policy 

Which versions of Java do you support?

We'll support the Java versions that Atlassian is supporting for JIRA, as long as the JIRA version is currently supported by us.

Can I try the Plugin before I buy it?

Yes! When you download and install the Plugin, a 30-day free trial is automatically initiated.

What happens when the free trial ends?

You'll still be able to view the diagrams you already created, but you wont be able to edit them. You will not be able to create additional diagrams. 

Where do I enter the Gliffy license information?

You must have Administrator access to JIRA to enter license information. You will find the Gliffy License page by first browsing to the Administration section in JIRA. Under the System section, you will find a link to "Gliffy Plugin for JIRA License". Clicking this link will bring you to the license page where you can enter the license information. 

Our legal team wants to make revisions to your EULA. Can you accommodate our changes?

Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. Because of our very low prices, the legal and management costs related to accommodating multiple EULA agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.

We would like to use Gliffy for our Open Source Project. How do I get a license?

To request a Gliffy Add-on for your Community or Open Source license, please head to the UPM in the application. Please select Gliffy and click buy, you will then be directed to Atlassian's online order form, the add-on will appear in your cart and will show a $0 cost.

This order will be flagged for approval by the Atlassian Customer Advocates and will take in 1-3 business days to process.

How does Gliffy's Pricing Compare to Traditional Software?

Compare for yourself!

GliffyVisioCommercialPrice-1.png

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