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Gliffy Confluence Plugin FAQ
Chris K
posted this on April 19, 2011 12:17
Contents
General Questions
How do I....
Licensing and pricing
General
What is the Gliffy Confluence Plugin?
The Gliffy Plugin for Confluence enables you to create and edit diagrams from within the popular enterprise wiki, Confluence. The Gliffy Plugin is tightly integrated with Confluence so you can use the powerful diagramming capabilities of Gliffy seamlessly through your wiki.
Where is my data stored?
New diagrams are added as attachments to pages. This means that all of your data is stored in the same manner as any other content in your wiki. If you have backup procedures and network security setup for Confluence, all of these configurations will automatically apply to any Gliffy diagrams you create.
How hard is it to install the the Gliffy Confluence Plugin?
Installing the Gliffy Plugin for Confluence is quite easy! We have easy to follow instructions on our download page.
Do you have documentation?
Yes! Please refer to our detailed user manual.
How do I....
Link to diagrams attached to other pages?
To link to diagrams that were originally created on another page, you must specify the space key and original page name in the {gliffy} tag. For example: {gliffy:name=my diagram|space=ds|page=A great new way to share ideas|align=left|size=L}. If you've been creating your diagrams with the Add Diagram link, all of this information will already be in the {gliffy} tag, and you can simply copy and paste it.
Remove the Add Diagram link?
You must have Administrative access to remove the Add Diagram link. On the Administration>Plugins page, select Gliffy Plugin. Disable the module with the title - "Web Item to show Add Diagram link".
Find Documentation for Using Gliffy Confluence Plugin?
You will find in depth documentation for using the Gliffy Confluence Plugin in our Gliffy User Manual.
Licensing and Pricing
For users of Atlassian OnDemand, please see:
Purchasing Gliffy as an Add-on to Atlassian's OnDemand
For users of Confluence in Atlassian Enterprise Hosted and JIRA Studio environments, please see:
Installing and purchasing Gliffy Plugins for JIRA Studio, JIRA Hosted, or Confluence Hosted
How much does it cost?
Please refer to the Gliffy Confluence Plugin licensing page
Do I get updates as you make improvements?
When you purchase a license, you are entitled to one year of software maintenance (product updates and support). You may purchase an additional year of support and updates at 50% of the current cost of a new license.
When does my software maintenance start?
Our policy is consistent with Atlassian's.
- New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.
- Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
- Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.
Do I need an additional license for each CPU running Confluence, or each Confluence installation?
Pricing is on a per node basis. For example, if you have two installations of Confluence, and you wish to run the Gliffy Plugin for Confluence in both, you need to purchase two licenses. If you plan to run clustered Confluence, you need to purchase additional node licenses from us.
What kind of support do you offer?
Which versions of Confluence do you actively support?
New releases of The Gliffy Confluence Plugin will work with major Confluence versions that have been released in previous 2 years. For example, Confluence 2.8 was released on April 24th 2008, so new versions of Gliffy released before April 24th, 2010 will work with Confluence 2.8, 2.8.1,2.8.2, and 2.8.3. Versions of The Gliffy Confluence Plugin released after April 24th, 2010 will require a newer version of Confluence.
Which versions of Java do you support?
We'll support the Java versions that Atlassian is supporting for Confluence, as long as the Confluence version fits into our support timeline. For example, since Confluence 2.8 was the last version of Confluence that supported JDK 1.4, and Confluence 2.8 was released on April 24th, 2008, you can expect any versions of the Gliffy Confluence Plugin that are released prior to April 24th 2010 will support JDK 1.4. After April 24th 2010, we'll only support JDK 1.5 and better. This policy enables us to leverage the most up to date features in Java while still supporting versions of Java that are in popular use.
I have a 500-user Confluence license, but I believe only 25 users will run Gliffy. Can I get a 25-user Gliffy license?
The short answer is that your Confluence license level has to match your Gliffy Confluence Plugin license level. There is a discussion on this topic in the forums.
Can I try the Plugin before I buy it?
Yes! When you download and install the Plugin, a 45-day free trial is automatically initiated.
What happens when the free trial ends?
You'll still be able to view the diagrams you already created, but you wont be able to edit them. You will not be able to create additional diagrams
Where do I enter the Gliffy license information?
You must have Administrator access to Confluence to enter license information. You will find the Gliffy License page by browsing to Administration>Gliffy Plugin Admin.
Our legal team wants to make revisions to your EULA. Can you accommodate our changes?
Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. The legal and management costs related to accommodating multiple EULA agreements, reviewing amendments or signing outside legal agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.
We would like to use Gliffy for our Open Source Project. How do I get a license?
Gliffy proudly supports the open source community and offers a free license for qualified Open Source Projects.
How does Gliffy's Pricing Compare to Traditional Software?
Compare for yourself!
